Terms of Service

These Terms of Service (these “Terms”) set out the conditions for the use of “SuccocoPon” (the “Service”) provided by STUDIO SPOON Inc. (“we”, “us” or “our”). By using the Service, a user of the Service (“you”) is deemed to have agreed to all of these Terms.

Article 1 (Application)

1. These Terms apply to all relationships between you and us relating to the use of the Service.
2. Any rules or guidelines that we separately establish on the Service form part of these Terms.

Article 2 (Registration)

1. Anyone who wishes to use the Service shall register by agreeing to these Terms and signing in to the Service with a Google account.
2. When you sign in for the first time, we set up an organization for you as follows:
   1. If your email address is on your own domain, such as a company domain: the organization for that domain. If it does not yet exist, we create it and make the first user who signs in the administrator of the organization. Users with the same domain join that organization.
   2. If your email address is on a domain on which anyone can create an address, such as gmail.com: an organization for you alone.
3. We may cancel your registration or suspend your use of the Service if we determine that any of the following applies to you:
   1. You registered with false information
   2. You have ever violated these Terms
   3. We otherwise determine that your use of the Service is not appropriate

Article 3 (Account Management)

1. You are responsible for managing your account information for the Service and the credentials for the connected external services (Google / Slack, etc.).
2. If you discover that your account information has been stolen or used without authorization by a third party, you shall promptly notify us.

Article 4 (Fees and Payment Methods)

1. You shall pay fees for the use of the Service based on the pricing plans that we separately specify.
2. Fees shall be paid by the methods we designate (credit card, bank transfer, etc.).
3. If payment is overdue, we may suspend the provision of the Service.

Article 4-2 (Free Trial)

1. Each organization may use the Service free of charge for 14 days from the date of registration (the “Trial”). No credit card registration is required to use the Trial.
2. After the Trial period ends, we stop forwarding emails for any organization that has not entered into a subscription agreement. Forwarding resumes once a subscription agreement is entered into. Emails that arrived while forwarding was stopped are not forwarded.

Article 4-3 (Formation, Renewal and Number of Members of the Subscription Agreement)

1. A subscription agreement is formed when the organization’s administrator completes the payment procedure by credit card, or when we accept an application for payment by invoice.
2. A subscription agreement renews automatically every month for monthly billing and every year for annual billing.
3. The fee is the unit price multiplied by the number of members of the organization at the time of the subscription procedure. If the number of members increases or decreases, the number of members under the agreement will be changed upon your request, and the difference will be adjusted in the next invoice.

Article 4-4 (Cancellation)

1. You may cancel the subscription agreement at any time. If you pay by credit card, cancel from the “Billing” page of the Service; if you pay by invoice, cancel by contacting us.
2. Even after cancellation, you may use the Service until the end of the contract period in effect at that time. We do not issue refunds partway through a contract period.

Article 5 (Prohibited Acts)

You shall not engage in any of the following acts when using the Service:

1. Acts that violate laws and regulations or public order and morals
2. Acts related to criminal activity
3. Acts that infringe the intellectual property rights or privacy rights of us, other users or any other third party
4. Acts that interfere with the operation of the Service (including excessive API requests)
5. Unauthorized access or attempts at unauthorized access
6. Using data obtained through the Service for purposes other than those intended, or providing it to third parties
7. Reverse engineering, analyzing or modifying the Service
8. Any other acts that we deem inappropriate

Article 6 (Suspension of the Service)

1. We may suspend the provision of all or part of the Service without prior notice to you in any of the following cases:
   • When performing maintenance of the Service
   • When provision becomes difficult due to force majeure, such as an earthquake, lightning, fire, power outage or natural disaster
   • When computers, communication lines or the like stop due to an accident
   • In any other case in which we determine that suspension is appropriate
2. We are not liable for any damage you incur as a result of the suspension of the Service. However, this does not apply where the damage is caused by our willful misconduct or gross negligence.

Article 7 (Integration with External Services)

1. The Service provides its features in integration with external services such as Google Workspace, Slack and OpenAI.
2. Some features of the Service may become unavailable due to changes to the specifications of, the suspension of, or errors in external services. We are not liable for any damage you incur due to malfunctions of external services. However, this does not apply where the damage is caused by our willful misconduct or gross negligence.
3. You shall also comply with the respective terms of use of the external services.

Article 8 (Disclaimer Regarding AI-Generated Content)

1. The Service uses AI technology to generate reply drafts for emails. Generated drafts are for reference only, and we do not guarantee the accuracy, completeness or usefulness of their content.
2. You are responsible for deciding whether to actually send a generated draft and for the final review of what is sent. The Service itself does not send emails automatically.
3. We are not liable for any damage you incur as a result of content generated by AI. However, this does not apply where the damage is caused by our willful misconduct or gross negligence.

Article 9 (Disclaimer of Warranties and Limitation of Liability)

1. We do not warrant that the Service is free from defects in fact or in law (including defects relating to safety, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose or security, as well as errors, bugs, infringements of rights and the like).
2. We are not responsible for any transactions or disputes that arise between you and a third party in connection with the Service. However, this does not apply where they are caused by our willful misconduct or gross negligence.
3. If we are liable to you for damages (except where the damage is caused by our willful misconduct or gross negligence), the amount shall be limited to the total fees you paid to us during the 12 months preceding the time the damage occurred.

Article 10 (Changes to the Service)

We may change, add to or discontinue the content of the Service with prior notice to you, and you agree to this.

Article 11 (Changes to These Terms)

We may change these Terms at any time with prior notice to you when we deem it necessary. The revised Terms take effect from the time they are announced on the Service or notified to you by email.

Article 12 (Handling of Personal Information)

Personal information obtained through your use of the Service is handled in accordance with our separately established Privacy Policy.

Article 13 (Notices and Communications)

Notices and communications between you and us shall be made by the methods we specify.

Article 14 (Prohibition of Assignment of Rights and Obligations)

You may not assign to a third party, or provide as security, your position under the subscription agreement or any of your rights or obligations under these Terms without our prior written consent.

Article 15 (Governing Law and Jurisdiction)

1. These Terms shall be interpreted in accordance with the laws of Japan as the governing law.
2. Any dispute arising in connection with the Service shall be subject to the exclusive agreed jurisdiction of the court having jurisdiction over the location of our head office.

Contact

For inquiries about these Terms, please contact us at info@succocopon.com.